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Transforming the Service Portfolio

Transforming the Service Portfolio

Background & Issues

The client is a professional firm seeing strong annual growth but expects a slowdown due to the commodification of services and customer globalization. Management believes the company needs to transform its service portfolio from an order-driven business to a high-quality solution provider, with changes to the target customer, service domain and customer relationship

Unfortunately, the nature of the professional services and the overloaded schedules of employees leaves little opportunity for meaningful discussion about transformation

INVENIO was engaged to help execute a corporate-wide program and key first-step in the new strategy, focusing on what the transformation means, why it’s important, and the type of organization and people needed to execute it

Objectives

Overview

【Participants】
All employees - executives, management, general staff
【Languages】
Japanese
【Description】
Transforming the service portfolio

Management simulation on the mechanics of business and generating profits (2 DAYS)

Dialogue-mat workshop on corporate strategy & OD initiatives (2 DAYS)

Outcomes

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